At Scraft Uniworld, we aim to provide a hassle-free shopping experience. If you face any issues with your order, please review the policy below.
Can I Cancel My Order?
Yes, you can request cancellation of your order before it has been dispatched from our warehouse.
To cancel your order, please contact our customer support team with your Order ID.
Once an order has been shipped, it cannot be cancelled.
Can I Return My Order?
Returns are accepted only under the following circumstances:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- The product is missing items or accessories.
- The product delivered is substantially different from what was ordered.
Return requests must be raised within 48 hours of delivery.
When Are Returns Not Accepted?
Returns will not be accepted in the following cases:
- The product has been used, washed, altered, or damaged by the customer.
- The original packaging, tags, labels, or accessories are missing.
- The return request is raised after 48 hours of delivery.
- The product was purchased from a third-party marketplace, retailer, or reseller.
- The product falls under a non-returnable category as mentioned on the product page.
How Do I Request A Return Or Replacement?
Please contact us via WhatsApp or Email with:
- Order ID
- Registered Mobile Number
- Registered Email Address
- Clear images or videos of the product and packaging
Our support team will review your request and respond within 1–2 business days.
Are There Any Charges For Returns Or Replacements?
No, there are no processing charges for approved returns or replacements.
If a replacement product has a higher value than the original product purchased, the customer will be required to pay the difference amount.
Under What Circumstances Will A Refund Be Issued?
Refunds may be issued if:
- The ordered product is unavailable or out of stock.
- The delivery location is not serviceable.
- A return request has been approved after inspection.
- A duplicate payment has been made.
- The replacement product is unavailable.
- The order is cancelled before dispatch.
How Will I Receive My Refund?
For Prepaid Orders
Refunds will be credited to the original payment method used during purchase.
For Cash on Delivery (COD) Orders
Refunds will be transferred to the bank account provided by the customer during the refund request process.
How Long Will The Refund Take?
Once approved:
- Prepaid Orders: 5–7 business days
- COD Orders: 7–10 business days
Please note that banks and payment gateways may require additional processing time.
How Long Will Replacement Delivery Take?
Once the replacement request is approved, the replacement product will be dispatched within 3–5 business days.
Delivery timelines may vary depending on the destination and courier partner.
Need Help?
For any cancellation, return, replacement, or refund-related assistance, contact us:
WhatsApp: +91 85275 58033
Email: support@scraftuniworld.com
Customer Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST