At Scraft Uniworld, we work hard to ensure that your orders reach you safely and on time.
When Will My Order Be Shipped?
Orders are usually processed within 24-48 business hours after successful order confirmation.
Orders placed on Sundays, public holidays, or during non-working hours will be processed on the next business day.
How Long Will Delivery Take?
Our standard delivery timeline is 4-8 business days across India.
However, delivery timelines may vary depending on:
· Delivery location
· Courier partner availability
· Public or regional holidays
· Weather conditions
· Unforeseen operational delays
Remote locations may require additional delivery time.
How Much Are The Shipping Charges?
Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer free shipping on selected products, categories, or promotional campaigns at our discretion.
For Cash on Delivery (COD) orders, additional charges may apply and will be displayed during checkout.
How Can I Track My Order?
Once your order is dispatched, you will receive tracking details via:
· SMS
· WhatsApp (where applicable)
You can use the tracking link provided to monitor your shipment status.
What If My Order Is Delayed?
While we make every effort to deliver your order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control.
In such cases, our support team will assist you with updated tracking information.
What If My Order Is Marked Delivered But I Haven't Received It?
If your order status shows "Delivered" but you have not received it, please contact us within 48 hours of the delivery update.
Please share:
· Order ID
· Registered Mobile Number
· Delivery Address
Our team will coordinate with the courier partner to investigate the issue.
Do You Deliver Across India?
Yes, we currently deliver to most serviceable pin codes across India.
In rare cases where a location is not serviceable, our support team will contact you regarding order cancellation and refund options.
Can I Change My Delivery Address After Placing An Order?
Address changes can only be requested before the order is dispatched.
Once the order has been shipped, we may not be able to modify the delivery address.
Please contact our support team immediately if you need to make any changes.
What Happens If My Package Is Damaged During Transit?
If you receive a damaged package, please contact us within 48 hours of delivery with:
· Order ID
· Images of the package
· Images or videos of the damaged product
Our team will review the request and assist with a replacement or refund as per our policy.
Need Assistance?
For any shipping or delivery-related queries, please contact us:
WhatsApp: +91 85275 58033
Email: support@scraftuniworld.com
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST